EROKOY Travel Agency,
a company registered in Turkey no. 1820 Class: A and is a member of The Association of
Turkish Travel Agencies (TURSAB) accepts
bookings subject to the following conditions:-
1) A non-refundable deposit %20 of
Tour Price per person must be paid at the time
of booking and is accepted by EROKOY Travel Agency in part payment of the
tour price.
2) The balance of the tour price is due not later than 3 weeks before the date of
departure. If the full payment is not received 3 weeks prior to departure, EROKOY
Travel Agency may deem the booking to be cancelled and the deposit forfeited. 3) Cancellation of a booking must be notified in writing and when received
by EROKOY Travel Agency the deposit is forfeited. In addition
cancellation charges will be levied to cover expenses and losses according to the
following scale:-
- Less than 8 weeks notice - 50% of tour price
- Less than 4 weeks notice - 75% of tour price
- Less than 2 weeks notice or after departure - 100% of tour price
Clients are therefore recommended to arrange travel insurance immediately on booking as
this will provide cover for these charges in the event of cancellation for the reasons
specified by their insurance.
A request by a client to alter a booking to another tour may be treated, at the entire
discretion of EROKOY Travel Agency, either as a cancellation and
re-booking or as a transfer to the other tour. In the latter case no monies will be
refunded and if the booking is subsequently cancelled by the client, charges will be
levied in accordance with this clause by reference to the original departure date.
4) EROKOY Travel Agency guarantees not to increase its tour prices after
confirmation of a booking.
5) If a client fails to join a tour or joins it
after departure or leaves it before the end, no refund will be made. No refund will be
made in respect of any part of the tour including food, excursions that is not used or
undertaken. Clients are solely responsible for organising their arrival at and departure
from the assembly points and no arrangements apply if clients are delayed at the outward
or homeward points of departure.
6) EROKOY Travel Agency reserves the right to cancel any tour at any time
prior to departure in which case all monies paid will be refunded in full but EROKOY
Travel Agency will not be liable for any other expenses incurred by the client.
All tours operate subject to minimum numbers but except in the case of exceptional
circumstances beyond its control, EROKOY Travel Agency not cancel tours
less than 4 weeks prior to departure.
7) The client undertakes:-
a) to comply with the laws and regulations, whether in respect of health, immigration,
exchange control or any other matter, of all the countries visited in the course of a
tour:
b) to comply with all reasonable instructions of the tour leader;
c) to obtain a valid passport and visas appropriate for the countries and territories to
be visited;
d) to obtain personal travel insurance
In the event of any breach of these undertakings, or if in his reasonable opinion the
actions or health of any client is likely to prejudice the safety and well being of all or
any members of the tour or the satisfactory progress of the tour, the tour leader shall be
entitled to require the client to leave the tour immediately. In such an event the
provisions of clause 5 and 13 shall have effect.
8) EROKOY Travel Agency reserves the right to deviate from the published
route without prior notice or to make other changes to the advertised details of the tour
including schedules, excursions, accommodation and amenities due to events which affect
the ability of the tour to proceed as planned. These events may include, but are not
limited to, sickness or injury of clients or crew, local disturbances, border
difficulties, unavoidable mechanical breakdown, excessive and/or unreasonable local price
changes, adverse weather conditions and other unpredictable or unforeseen circumstances.
9) If a client has a problem or complaint during a tour he should inform the tour leader
or relevant supplier who will endeavour to resolve matters. If any complaint cannot be
resolved locally, the client should write to EROKOY Travel Agency with
full details within 28 days of completion of the tour.
10) Neither EROKOY Travel Agency nor its employees, agents, staff or
other clients shall be liable for damage, loss or personal injury whether or not caused or
contributed to by the actions or omissions of EROKOY Travel Agency, its
employees, agents, staff or other clients.
11) Without prejudice to the generality of the preceding clause, the client acknowledges
that the tours operated by EROKOY Travel Agency involve travel of an
adventurous and possibly hazardous nature, and further that tour vehicles may not have the
benefit of passenger insurance. The client therefore agrees to indemnify EROKOY
Travel Agency, its employees, agents, staff and other clients against any claim
or demand made against them:-
a) by the client, his personal representatives or dependants in respect of any accident,
personal injury or loss of life suffered by the client during the course of the tour
whether caused by the negligence of any party therein concerned or otherwise.
b) in respect of any accident, personal injury, loss of life or damage to property caused
by the client during the course of the tour.
Clients are therefore advised that they should ensure that they are satisfied that they
are adequately covered by personal insurance in respect of all such risks.
12) EROKOY Travel Agency shall not be liable for any loss or damage to
baggage, personal possessions, passports and other documents or any consequential loss
resulting therefrom, and its staff are not authorised to accept responsibility for their
safekeeping.
13) In the event of the client voluntarily leaving the tour before the completion hereof
or being so required to leave by the tour leader on any of the grounds set out in clause
7, all liability and responsibitity that EROKOY Travel Agency may bear to
the client will immediately cease.
14) In accordance Travel Regulations, all prices paid to EROKOY
Travel Agency will be held in a separate trustee account as security against
insolvency until completion of the tour to which they relate. |
